Privacy Policy

Last Updated: March 9, 2026 Compliance Status: Fully aligned with Egyptian Law No. 151 of 2020 (PDPL).

At Ma’muse, we are committed to safeguarding the personal data of our customers in the Arab Republic of Egypt. This policy explains how we handle your data in accordance with local regulations.

1. Legal Basis for Processing

In compliance with Article 2 of Law No. 151/2020, we only collect and process your personal data based on:

• Your Explicit Consent: Provided when you register or complete a purchase.

• Contractual Necessity: To deliver the products you ordered.

• Legal Obligations: To comply with Egyptian tax and commercial laws.

2. Information We Collect

We collect data necessary for e-commerce operations, including:

• Identification Data: Name, National ID (if required for specific high-value transactions), and contact details.

• Delivery Data: Physical address and phone number.

• Financial Data: Payment details processed through secure, CBE-licensed payment gateways.

• Electronic Identifiers: IP addresses and cookies used for website functionality.

3. Your Rights as a Data Subject

Under the Egyptian PDPL, you have the following guaranteed rights:

• Right to Access: You may request a copy of the data we hold about you.

• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

• Right to Erasure (Right to be Forgotten): You may request the deletion of your data once the purpose of collection is fulfilled.

• Right to Withdraw Consent: You can withdraw your consent for marketing at any time.

• Right to Object: You may object to data processing for direct marketing purposes.

To exercise these rights, please contact our Data Protection Officer (DPO) at support@mamuseshop.com. We are legally required to respond to your request within 6 working days.

4. Data Security & Breach Notification

We implement high-level technical and organizational measures to prevent unauthorized access or data leaks.

• Notification: In the event of a data breach, we are committed to notifying the Egyptian Personal Data Protection Centre (PDPC) within 72 hours.

• User Notification: If the breach affects your privacy, we will notify you within 3 business days of reporting the incident to the authorities.

5. Cross-Border Data Transfer

Ma’muse may use international cloud service providers to store data. In accordance with Article 14 of the PDPL, we ensure that any data transferred outside of Egypt is sent to jurisdictions providing an equivalent level of protection, and only after obtaining the necessary licenses from the PDPC.

6. Electronic Marketing

We will only send you marketing SMS or emails if you have opted-in. Every marketing communication will include:

• The clear identity of the sender (Ma’muse).

• A valid physical or digital address to reach us.

• A clear, easy-to-use Opt-Out/Unsubscribe mechanism.

7. Children’s Privacy

In accordance with Egyptian law, we do not knowingly collect data from children under the age of 18. For users under 18, the explicit consent of a legal guardian is required to use our services.

8. Contact Information

For any privacy-related inquiries or to file a complaint, you may contact:

• Email: support@mamuseshop.com

• Entity Name: Ma’muse Shop

• Regulatory Authority: You also have the right to lodge a complaint directly with the Egyptian Personal Data Protection Centre (PDPC).